Shipping policy

Order Processing

All orders placed on flexiclo.com are processed within 1–2 business days.
Orders are not shipped or delivered on public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. If there will be a significant delay, we will contact you by email.

Shipping Options & Delivery Times -  UK

Estimated delivery times begin once your order has been dispatched.

Domestic Shipping (if applicable)

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–3 business days


🌍 International Shipping & Customs

We’re proud to ship worldwide from the UK ✨

If you’re ordering from outside the UK, your parcel may be subject to local import VAT, customs duties, or handling fees once it arrives in your country.

These charges:

  • Are set by your local customs authority

  • Aren’t included in our product or shipping prices

  • Are the responsibility of the customer

Customs policies vary by country, so we recommend checking with your local customs office if you’re unsure what charges may apply.

Please note that any customs delays are outside of our control. If a parcel is refused due to unpaid customs charges, return shipping and any fees incurred may be deducted from your refund.

Thank you for shopping with us internationally 💛

  • Standard International: 7–21 business days (varies by destination)

  • Express International: 3–7 business days

Delivery estimates are provided by carriers and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on destination, weight, and shipping method.

If we offer promotions such as free shipping over a certain amount, this will be displayed at checkout and on our site.

International orders may incur import duties or taxes charged by your local customs office. These fees are the customer’s responsibility.

Order Tracking

Once your order ships, you will receive an email with a tracking number and link.
Please allow up to 24 hours for tracking updates to appear.

Failed Delivery or Returned Packages

If a package is returned due to an incorrect address or failure to collect, reshipment fees may apply.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, contact us within 7 days of the expected or actual delivery date at:

📧 sales@flexiclo.com

We will work with you to resolve the issue quickly.

Returns & Exchanges

For details on returning an item, please see our Return Policy.

Contact Us

If you have any questions regarding shipping, feel free to contact our support team:

📧 sales@flexiclo.com